Catch You on the Flip Side Flip Top & Tumbler Gift

Shipping

We ship all orders exclusively through USPS. Orders are processed and shipped within 3–5 business days, Monday through Friday. We do not ship on weekends or U.S. federal holidays. Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update in the USPS system.

USPS is solely responsible for packages while they are in transit. We are not responsible for shipping delays, damage, or loss caused by USPS once the order has left our facility. We are also not liable for any delays due to weather, natural disasters, carrier disruptions, or other factors beyond our control.

Once a package is marked “Delivered” by USPS, it becomes the customer’s responsibility. We are not responsible for lost or stolen packages after delivery has been confirmed. Please ensure your delivery address is accurate and secure at checkout.

If a package is returned to us due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping costs to resend the package. If the customer does not pay the additional shipping charges within 30 days, the order will be considered forfeited and no refund will be issued.

We currently ship only within the United States. International shipping is not available at this time.

Returns

Please read carefully before placing your order.

All custom and personalized orders are non-refundable under any circumstances. Additionally, some tumblers may have slight white ghosting around the edges—this is a natural result of the sublimation process and is not considered a defect or a valid reason for return.

Return requests must be submitted within 14 days of delivery. After this window, all sales are final.

If your item arrives damaged, you must contact us within 3 days of delivery at storereturns@rjttravels.com with:

Your order number
Clear photos of the damage and packaging
A brief description of the issue

If eligible, we will issue a replacement and file an insurance claim with USPS. Damaged items are not eligible for refund or return, only replacement. Replacements will be processed within 5–7 business days after all required documentation is received.

Please note the following terms:

• Custom and personalized items are not eligible for return or replacement, even if damaged in shipping.
• If a return is requested for any other reason, it must be approved in advance by emailing storereturns@rjttravels.com.
• Customers are responsible for return shipping. A 10% restocking fee will be deducted from approved refunds.
• Returned items must be unused, in original condition, and include all packaging.
• Approved refunds will be issued within 5–7 business days after inspection.
• We are not responsible for lost or stolen packages that are marked as “Delivered” by USPS.
• Final sale, clearance, and custom items are non-returnable under any circumstances.
• We reserve the right to deny refunds if returned items are found to be used, damaged, or missing components.

Thank you for understanding our policies as a small business. If you have any questions, please reach out to us at storereturns@rjttravels.com.